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Effective Business Communication

Aims and Objectives

To learn how to communicate effectively in business - by letter

email and telephone

Learn how to communicate effectively

The flexibility and value of self-study course designed to enable you to work at your own pace

A personalised workbook to use as a reference guide on completion of the course

The opportunity to gain the widely recognised Pitman Training Certificate

Target Audience

Those who wish to learn how to communicate effectively in business


Experience of using Windows and Microsoft Word. Some experience of using email and the Internet

Course Content

Lesson 1: Become familiar with the course content; know about different sorts of communication; construction of a sentence; sentence structure; subject and verb agreement; correct use of punctuation; know about common errors; including use of the apostrophe

Lesson 2: Use the appropriate tone for a letter; know to use positive words and phrases; using non-sexist language in writing; avoiding cliches and jargon; know about the plain English Campaign

Lesson 3: Know about the style of writing including short words; sentences and paragraphs; know the correct layout for letters; writing letters from draft through to final copy; know how to proof read effectively; know about proof reading symbols

Lesson 4: Writing a letter of complaint; a letter of apology; a circular letter and a thank you letter

Lesson 5: Be familiar with the format of a curriculum vitae; know how to write a job application letter; learn how to write notes; notices; memos and fax forms; know how to design and about the use of leaflets; learn about envelope sizes and uses of different paper; Lesson 6: Learn about email; learn about net acronyms; netiquette; how to set out a business email and how to format and present web pages

Lesson 7: Know how to communicate effectively on the telephone; about non-verbal communication such as body language and dress; learn about video conferencing and the advantages of personal networking

Lesson 8: Understand how to alleviate fears when doing a presentation; learn how to structure and prepare a presentation; know how to use your voice for effective communication an learn about non-verbal communication in a presentation

Course Duration: 18-20 Hours

Course Code: 1010299303