To teach individuals how to communicate effectively at work
Those who want to improve their written and verbal skills in a work environment
Experience of using the Word program
Lesson One – Including: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe
Lesson Two – Including: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing
Lesson Three – Including: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email
: 6 Hours
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