Telephone Techniques


Seminar Content

Improving communication skills

The importance of voice and attitude

Learning what to say and what NOT to say

Developing effective listening skills and questioning techniques

How to sound confident and helpful

Understanding the customer needs

Handling awkward situations and calls

Taking messages , handing over and re-routing calls

Aims and Objectives

To acquire a confide
Handling awkward situations and calls

Taking messages , handing over and re-routing calls

Aims and Objectives

To acquire a confident and friendly telephone manner. Develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner

Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in the job role

Workbook to use as a reference guide on completion of the course

The opportunity to gain a widely recognised Pitman Training Certificate

Target Audience

Those who would like to improve their telephone communication skills , but in particular those who use the telephone as an important part of their job

 

Our current seminar dates are shown below. To book now please call 0208 600 2460 or use our enquiry form.

Telephone Techniques (1 day)
10 October, 6 November and 4 December